Frequently Asked Questions

---

 No. As a matter of fact, your insurance company would prefer you call a water damage remediation company to begin water cleanup and fix water damage as soon as possible. The faster our crews get started, the more destruction we can prevent. Nearly all insurance policies have a clause that states:

"What you must do after a loss. We have no obligation to provide coverage under this policy if you or your representative fail to comply with the following duties:"

"Protect the property from further damage, make reasonable and necessary repairs required to protect the property and keep a record of necessary expenditures.  "

No, you are not obligated to use any restoration company recommended by your insurance company. While they may provide you with a list of preferred vendors, you have the right to choose any reputable restoration company of your preference. 

One potential disadvantage of using a preferred vendor recommended by your insurance company is that the vendor may prioritize the interests of the insurance company over yours. Since the vendor has a relationship with the insurance company, there could be an incentive for them to minimize costs for the insurer, which may not align with providing the highest quality service for your specific needs. 

Ultimately, the choice of a restoration company is yours and should prioritize your interests and the quality of service you receive. 

That is EXACTLY where we come in, because this is all we do. From filing the claim, gathering documentation, the mitigation, remediation, restoration, meeting with your adjuster, billing your insurance, negotiating our bill with your insurance... we are with you EVERY step of the way, with YOUR best interests in mind, because we work for YOU.